I will not buy anymore Kenmore appliances and as much as my husband loves Craftsman's tools, he won't be buying those either. We built our home three years ago and used all Kenmore appliances. Our refrigerator, dishwasher, and now our dryer have all required service with the purchase of a computer panel about $200 per pop. Now we have been waiting to get our dryer fixed which apparently we received the wrong instructions for our dryer so no repairman can run the diagnostic codes except Sears. They can't seem to find the part and my husband has tried to order it himself and it is all back ordered. One minute they will tell me it is in the mail and then when it never arrives I find out they can't find it. This has happened several times. We went 3 months and then they had the nerve to stand me up after making me be home from 8 to 5 to wait on them to come. Then they rescheduled for the next Monday and no one showed. I finally decided to cancel our call and buy another dryer, but that day a technician called and said he could come in 30 minutes. He came and was very nice. He tried several things and then tracked down the part in Fort Worth and drove all the way out there and back the same day to get it taken care of. He was great no thanks to Sears.
Sears was horrible. I kept getting several calls from different departments and no one knew what the other was doing. I wrote letters to Corporate and I tried to talk to a manager, but was informed by the agent that she was the manager and no one above her was available. Right!! I kept saying, I haven't had a dryer in 3 months...does this sound okay? No one seemed to care. I got so mad that I boycotted laundry in my house. My husband did laundry and hung dry clothes for about 2 months. FYI, towels that havn't been dryed are SCRATCHY. Now it is fixed and life is back to normal. Thank God!!!!
They don't make things the way they used to. My parents basic appliances lasted 20 years. My nice front load $700 dryer didn't last 3 years. Even though the front load washer works, it stinks. Literally!!! What they don't tell you is that the gasket stays filled with water after a load and you have to wipe it out routinely. It is black yuck. Gag!!! You also have to run empty bleach loads to sanitize it. For some reason my towels still stink like mildew. One day, I may just buy a good old fashioned washer. What a shame.
So the moral of this story is to not buy Kenmore appliances. The Kenmore dryer is actually a Frigidaire repackaged so don't buy that either.
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